Quick heads-up, cookie enthusiasts! All our goodies are handmade, and while we'd love to send out an infinite number of orders, there's a limit to the cookie love we can spread each day. Our next-day delivery, when you order before 1 pm, is like a golden ticket, but it's subject to availability. Delivery may take place up to one day after your chosen date.

Here's the plan: we aim for a next-day delivery (except for a few addresses that might need 2 days and Monday deliveries – those special treats are baked on the Friday before). Now, we're all about honesty – there might be a teeny delay at times, but our trusty couriers will drop you a message. On our Terms Of Use page we break this down into more detail, while no courier can guarantee 100% next day delivery our courier typically achieves delivery of 99.97% of their parcels via next day delivery.

Get ready for the cookie express! Our couriers are on the move 6 days a week, and we're dispatching the sweetest orders 5 days a week straight from our bakery.

Before the cookie magic arrives at your door, our couriers will drop you a line with an estimated delivery slot – keeping you in the loop! These timeslots will be between 8am and 8pm however, during those busier times can arrive outside of this timeframe.

Now, here's the real talk: because our cookies are freshly-baked and hand-iced to perfection, there might be days when our bakery gets a bit too crowded. If that happens, even if it's before 1 pm, we might have to hit pause on new orders.

Products containing alcohol may only be purchased by customers aged 18 or over. By placing an order, you confirm that you are at least 18 years of age. All deliveries containing alcoholic products are subject to age verification at the point of delivery. Our courier will require valid photographic ID to confirm age before handing over the order. Acceptable forms of ID include a passport or UK driving licence. If valid ID cannot be provided, the delivery will not be completed and the order may be returned to us. In these circumstances, delivery charges may not be refundable.

Thanks for your understanding – let's keep the cookie vibes as fresh as our treats!

Ready for a delivery date that suits you? For our weekday Monday-Friday deliveries, it's just £5.99.

Here's the scoop: if you order before 1 pm Monday-Thursday, we'll whisk your treats away the same day, making tomorrow your sweet delivery day. Missed the 1 pm memo? No worries – your order will embark on its delicious journey the next day, and your delivery date becomes your order date + 2 days.

Quick heads-up: during peak times when the cookie buzz is on high, we might need to nudge that 1 pm cut-off time a bit earlier and if you order for a Monday delivery, our fantastic couriers might deliver it on the Saturday before.

Weekend vibes, anyone? For Saturday delights, it's just £6.49. Psst... no Sunday deliveries for now – our cookies need a little rest too!

Quick tip: if you're eyeing a weekend treat, place your order by 1 pm on Friday. That's your golden ticket to Saturday joy!

Oh, and here's a sneaky possibility – if you order for a Monday delivery, our fantastic couriers might just bring the happiness to your doorstep on Saturday. Yep, they're on a 6-day-a-week mission to spread cookie love!

Once you've placed your order, keep an eye on your inbox for an email titled "Your ‘Millie’s Cookies’ Order Receipt." Inside, you'll find:
1. Order Details:
Every little nuance of your cookie selection.
2. Order Number:
Your golden ticket to sweet satisfaction.
3. Order Cost:
The investment in pure cookie joy.
4. Shipping Method:
The chosen path for your cookies' grand entrance.
5. Delivery Date:
Mark your calendar – cookie day is approaching!
6. Your Customer Details:
Because you're the star of this cookie show!

🚚 Shipping Magic Unleashed! 🌟
Hold onto your cookie cravings – your order is on the way! 🍪✨ In the same email, we'll spill the sweet deets:
📦 Consignment & Delivery Details:
Keep an eye out for another email from our trusty courier. They've got the inside scoop on your cookie's grand journey.
📱 Download the App:
Ready to dive into the full cookie adventure? We recommend snagging our free courier App – the VIP pass to real-time updates, surprises, and a galaxy of delivery options beyond your wildest dreams!

Hold onto your taste buds – the moment is approaching! Brace yourself for the second email from our courier, titled "Your Millies Cookies Order Is Due for Delivery." This email is packed with all the sweet details:
1. Delivery Date Confirmation:
Mark your calendar – your cookie happiness has a date!
2. 1-Hour Delivery Time Slot:
Get ready for a personalized arrival time, delivered straight to your inbox and phone. Precision, cookie-style!
3. Live Order Tracking:
Feeling curious? Track your order's journey in real-time – it's like a virtual cookie parade to your doorstep!
4. Signature Reminder:
Ensure the red carpet is ready! Someone special (you or a friend) needs to be available to sign for the cookie extravaganza.
5. In-Flight Options:
Life gets busy – we get it! Choose from a variety of 'in-flight' options if you're out at delivery time:
a. Change your delivery date
b. Swing by your nearest Pick-up Shop
c. Share the cookie love with a neighbour
d. Find a cozy spot at your place for the delivery magic.

Great news, cookie enthusiasts! 🌟 The thrill of Click & Collect is now at every Millie's location – because everyone deserves a taste of instant cookie happiness!

How It Works:
1. Select Your Moment:
Choose your preferred hourly pick-up slot – the sweet spot for your cookie craving.
2. Baking Extravaganza:
Our team dives into action, crafting and icing your cookie masterpiece.
3. Ready, Set, Collect:
Ding-dong! An email pops into your world, signaling that your cookie adventure is ready for the taking.

Got questions or craving more details? Our Frequently Asked Questions page has your back – dive in for all things Click & Collect!

Your cookie, your schedule – let's make every collection a cookie celebration!